Awareness, use and satisfaction of collections and services of college libraries in federal university of petroleum resources

Abstract

This study provided an overview on the user’s awareness, use and satisfaction with the college libraries collections and services at Federal University of Petroleum Resources. Both the survey and case study research designs were used through quantitative research method for the study. The total population for this study comprises of 1,425, users of the library. A total sample size 636 was drawn from the total population while simple random sampling technique was employed to select the sample. Questionnaire was used to collect data from the respondents. Findings revealed that majority of the respondents (86%) were aware of the services offered by the two college libraries, while only (21%) of the respondents use the college libraries frequently and (47%) respondents were satisfied with the collections and services provided, whereas (34%) respondents were dissatisfied with the services. The study recommended that the collections and services of the college libraries should be improved by acquiring more current materials including theses and dissertations; the libraries should be installed with air-conditioners due to the excessive heat in order to bring about conductive reading atmosphere, among others.