Keeping with the Global Trends: An Evaluation of Accessibility and Usability of Nigerian Banks Websites

Abstract

The growing need for accessible websites cannot be overemphasized as it has posed a major challenge in the world of Information and Communication Technology (ICT). Most businesses have gone online in order to improve their market value; the banking sector is not an exception. In an attempt to satisfying customers, websites developers have violated most of the websites standards. The banking sector is one area that carries out most of its activities online. Therefore, it is important that their websites be accessible to all especially people with visually impaired disability and more so, regardless of the browsing technology being used. This study evaluates the accessibility and usability of Nigeria banking websites using some automated tools and manual inspection method. This is done in order to know the conformance of the banking websites with standard as specified by Web Accessibility Initiate (WAI). Results from the study indicate that some of the websites do not conform to the expected standard. Hence, there is need for substantial improvements on most bank websites in Nigeria