ASSESMENT OF THE EFFECTIVENESS OF SERVICE CHARGE ADMINISTRATION AND MANAGEMENT IN RESIDENTIAL HOUSING ESTATES IN ILORIN METROPOLIS, KWARA STATE, NIGERIA

Abstract

This study evaluated the efficiency of service fee administration and management in residential housing estates. The study focused on the facilities that constitutes service charge, procedures for administered service charge, level of tenant’s satisfaction and the challenges of service charge administration. For the purpose of this study, pertinent data were gathered from both primary and secondary sources. The study population comprises of the occupiers of the residential housing Estate in Ilorin metropolis. The study analyzed 200 occupiers of residential housing estate by using closed ended questionnaires indicating 66.7% stratified sampling technique response. In the study, descriptive and inferential data analysis methods were both employed. The findings reveals that the facilities that constitutes service charge in the study area are; standby generator, cleaners of the common area, security and waste disposal and also reveal that the challenges of service charge administration in the study is default in service charge payment in the study area and apportionment of service charge. The study concluded that a service charge is a levy paid by tenants to their landlord or property manager for the upkeep of common services provided by the landlord for their enjoyment. According to the study's recommendations, real estate professionals should be encouraged to make service delivery rates flexible so that customers may receive quality services without having to pay high prices, while the aesthetic quality of the property will be improved upon and occupants will be satisfied with what is been paid for.