Assessment of Customer Satisfaction with Products and Services of Academic Libraries in Zaria Metropolis

Abstract

This paper discusses customer satisfaction with products and services of academic libraries in Zaria metropolis. The products include books, internet access, journals, databases, newspapers and magazines and so on. The libraries comprise of Kashim Ibrahim Library of Ahmadu Bello University, Samaru, Federal college of Education, Nuhu Bamalli Polytechnic and Ameer Shehu College of Advance studies Libraries all in Zaria Metropolis. Survey method was adopted for the research. The population was 377 respondents. Questionnaires were used for data collection. Tables, frequencies and percentages were used to analyze the data. It was found out that customers of these libraries are satisfied with the products and services of the academic libraries in Zaria metropolis.