EFFECT OF STRUCTURAL SOCIAL CAPITAL ON EMPLOYEES PERFORMANCE OF HOSPITALITY INDUSTRY IN MINNA METROPOLIS, NIGER STATE, NIGERIA

Abstract

The study investigates the effect of structural social capital on employees performance of hospitality industry in Minna Metropolis, Niger State. Quantitative researched design was adopted with a structured questionnaire for data collection. The study focuses on eighteen(18) Three- stars hotels registered with Niger State Association of hotels in Minna Metropolis, Niger State. The sampling techniques for this study were conducted in two phases. In the first phase, purposive sampling technique was employed while census - based method was utilized in the second phase. Two key employees providing the administrative services ( manager and receptionist) were surveyed for this study.36 questionnaire were administered to respondents of three -star hotels, only 34 questionnaire were returned and used for the analysis of the study. Descriptive and inferential statistics were employed for the data analysis. The result showed R square of 46.3%. The regression result revealed that network ties have positive and significant effect on employees performance of hotel in the study area, while network configuration has a positive and insignificant effect on employees performance of hotel in the study area. It is recommended that management of hotels should imbibe the culture of structural social capital as catalyst that influences employees behaviour to achieved sustained performance. Government should ensure strict compliance of structural social capital dimensions in developing local content policies by institutional body as well as explore social relationship as critical tool for business success.