Assessment of commuters’ perception on service quality for available motor parks facilities in Minna, Niger State

Abstract

Motor Parks facilities are very important in the operation of public transport. Motor Park serves as a center for travelers and freights collation. It also provides shelter, safety and comfort to commuters as they wait for other commuters to fill the vehicle seat capacity. The purpose of this study is to assess commuters’ perception on service quality for available motor park facilities in Minna, it formulated one null hypothesis stating, there is no statistically significance relationship between service quality and commuters’ satisfaction on five key available facilities in the Motor parks. Need assessment was used to pick 9 major public motor parks in Minna. Taro Yemani’s formula was utilized to determine the sample size, 400 copies of questionnaires were administered to commuters in motor parks. Component factor analysis was used to reduce the variables into 5 key variables (i.e., Garbage/Disposal bin, Available Seats, Clean waiting Area, Updated information Board and readable Information board). The collated information was analyze using descriptive and inferential statistics; correlation analysis was utilized to test the hypothesis. The result shows that overall service quality indicates a very bad service with a service quality score of (M= -13.18). the results of the hypothesis shows that there exists a statistical significance relationship between service quality and commuters’ satisfaction on garbage/disposal bin (P-value = 0.001), available seats (P-value = 0.000), clean waiting area (P-value= 0.003), updated information board (P-value = 0.000), and readable information board (P-value= 0.029). The study recommends that the government of Niger state should upgrade the entire facilities in the motor parks in Minna.