Security Risk Analysis and Management in GSM Operations Using MTN as a Case Study

Abstract

Risk analysis is a process that helps identify and manage potential problems that could undermine key business processes. Security risk analysis on GSM operations using MTN as a case study was carried out in this research. The objective is to ensure confidentiality, integrity and availability of GSM operations. Our motivation for takling risk analysis is that small business owners take risks every day putting too much at stake and their businesses in the long run could suffer. Qualitative method was used for this research where 70 Questionnaire was prepared and distributed to users of MTN using five components of the business processes measures and 50 were received, as duly completed by the users of the products in context. Chi-square was used in the analysis to determine where there is association between mobile electricity, mobile app., SIM card, recharge card, customer name and security. The p - values of chi square of analysis is greater than 0.05 indicating independence in association between security, mobile electricity, mobile app, recharge card, SIM card and customer name. Findings revealed the sucesptibility to risks by business owners which then necessitate our reccomendations that MTN should put into consideration security of the components