Investigating key performance indicators for facility management practices in university buildings in Minna, Nigeria.

Abstract

The aim of this paper is to identify the key performance indicators for facility management practices in university buildings in Minna in order to evaluate and improve on its management to enhance better performance. The research employed a quantitative approach with the occupants of the lecture rooms and office buildings as a unit of analysis. A total of 373 questionnaires were distributed to the end-users of the buildings. The paper revealed that existing performance evaluation of the university is weak and thus, the performances of the buildings were found to be average due to their age. The paper identified the key performance indicators for the management of university buildings, which is expected to enhance Building Performance Evaluation (BPE) for facility managers by taken into cognizance the key factors. The results of the research are important to the end-users as well as facility and maintenance managers in organisations. In addition, the output is also significant to those in academics as this may foster further research