Customers’ Adoption and Usage of Internet Banking and other Web Related Services in Banking

Abstract

The study examines the extent of adoption and usage of internet banking and other web related services by customers of Oceanic Bank plc in Minna Nigeria. A survey was conducted and sampled copies of 200 questionnaires were distributed to the banks customers which were purposively selected. Out of these 160 were returned. Internet bank though still relatively young in Nigeria is growing rapidly and is widely accepted among the customers. Findings shows that apart from the Automatic Teller machine (ATM) which is commonly accessed and used predominantly by customers, other web services are not really been utilized by many customers.