Challenges of Airline Reservation System and Possible Solution (A Case Study of Overland Airways)

Abstract

An Airline Reservation system is very important because it has the strong ability to reduce errors that might have occurred when using a manual system of reservation and helps speed up the boarding process. Overland Airways has an existing Airline Reservation System, but this paper analyzed the problems of the existing system. The problems are: inability of passengers to select their preferred seat(s) from the reservation system, No option of passengers printing their boarding pass from the existing system, non-notification of passengers of flight cancellation or delays and passengers don‘t have access to aircraft maintenance report to ease the fears associated with air travel and its disasters. In this paper, an Improved Airline Reservation System that is convenient for passengers to solve the aforementioned problems was designed. The Improved Airline Reservation system is designed and implemented using data obtained from interviewing airline personnel, passengers, and materials on Airline Reservation Systems. In this regard, the Improved Airline Reservation System will assist Overland Airways in variety of airline administration tasks and service needs from time of initial reservation through completion of the task. The following programming languages were used: PHP, JavaScript, HTML and CSS for designing the interface of the system, and SQL for the database. The designed airline system was tested with 50 passengers.