Strategies for Effective Utilisation of Information and Communication Technology in Quantity Surveying Service Delivery in Abuja

Abstract

The effectiveness of Information and Communication Technology (ICT) in any organisation is principally determined by the organization's strategy for its usage. However very few Quantity Surveying organisations have this strategy, and thus, Quantity Surveyors (QS) are facing health, ergonomic, professional, and practical challenges in effective utilisation of ICT tools for service delivery. This study assessed effects of ICT on Quantity Surveying service delivery with a view to developing strategies for effective and safe utilisation of ICT in Quantity Surveying practice in Abuja, Nigeria. The research adopted mixed methods methodology using well-structured questionnaires and semi-structured interviews. A total of 230 questionnaires were administered to registered Quantity Surveyors working with QS firms, Federal Government ministries, department of works, and construction firms within Abuja, from which a total of 218 was returned and found valid for analysis. Interviews were purposively conducted with 10 principal Quantity Surveyors within the organisations. It was found that the key positive effects of ICT in QS profession were speedy exchange of information, provision of easy access to needed data and faster response to clients enquires. The key negatives effects of ICT on QS included eye strain, neck pain and watery and dry eyes. Most of the quantities surveying firms do not have an outlined strategy towards the implementation and utilisation of ICT. It was recommended that emphasis be made to encourage Quantity Surveyors not to only use the general ICT tools, such as computer system, Microsoft excel, but also the professional ones such as Workmate, Computer Aided Taking off (CATO), EQS2 and WinQS. Also, regular teaching of ergonomics to employees and installing original and updated software are important.