An Investigation Into the Airport Capacity Utilization: Evidence from Abuja and Kaduna Airports

Abstract

This paper examines the Nigerian airports capacityy utilization and its level of service, using Nnamdi Azikiwe International Airport (NAIA) and Kaduna International Airport (KIA) as the case stud . From the survey carried out at the NAIA, show that average time for arrival screening is approximately 18.8 mins, for ticket purchase time spent is 2.29 minutes, while for baggage screening time spent is 4 minutes, check-in screening time spent is 5 minutes and 11 minutes for boarding gate screening and an averag of 8 minutes at the Apron gate. The study recommends that there is a need for an introduction of automated and modern scanners to these airports to improve the level of service quality and to reduce the time spent at the various service points.