PRINCIPLE OF BENCHMARKING AS A MEANS FOR IMPROVING QUALITY IN THE NIGERIA CONSTRUCTION INDUSTRY

Abstract

The key focus of the construction industry is to ensure that projects are completed within minimum cost possible at the stated period yet achieving best quality. Hence, the need to conduct a study to evaluate the impacts of the principle of benchmarking as a means of improving quality in the Nigerian construction industry. The study identified the factors responsible for poor quality in the construction industry, assessed the level of importance attached to benchmarking and studied the scenario of the application of the principle of benchmarking in the construction industry. Data were gathered via questionnaires distributed to professionals in construction organisations and these were analysed. The research findings showed that the principle of benchmarking can enhance the image and reputation of an organisation, improve organisations performance and increase organisation can use to improve quality, thus achieving their goals. It was concluded that, The principle of benchmarking is an important tool that would ensure quality improvement in the Nigerian Construction industry yet most construction organisations are not aware of the benefits and workings of the principle of benchmarking.