Organisational and Behavioural indices for knowledge Retention in Quantity Surveying Firms in Abuja Nigeria

Abstract

In recent times, quantity surveying firms are facing huge knowledge loss on account of layoffs, retirements, and staff turnover. However, this knowledge is tacit in nature in form of experiences that reside in the minds of people and cannot easily be documented, due to diverse nature of Quantity Surveyors functions in every facets of a nation economy. This study therefore aims to assess the organisational and behavioural factors influencing the retention of knowledge in Quantity surveying firms in Abuja with a view to establish the relationship between the behavioural and organisational factors that influence knowledge retention. This research employed quantitative research approach using questionnaire survey to obtain information from practicing quantity surveyors in Abuja. A total of 290 questionnaires were distributed to target respondents practicing in Abuja, and 265 valid responses were received. The results of analysis revealed that workers’ low turnover is enhanced by proper motivation, effective trainings, good working environment, improved and effective organisational culture. Therefore, the study concludes that improvement of organisation values, beliefs and standards tend to improve workers behaviour towards achieving the goals of the organisation which encourages proper retention of the knowledge of effective workers which helps to ensure continuity in the flow of knowledge in organisations. It was recommended that employees should be properly trained by knowledgeable workers approaching retirement in order to ensure the continuity of knowledge flow in the organisation. The research contributed towards a comprehensive understanding of the factors that influence tacit knowledge retention.